Terms & Conditions
Terms & Conditions
Welcome to Wow Floral Design Studio Online…
For us to process your order, we need information such as your full name, email address, contact number, your billing address, delivery address and payment details.
Please note, if you do not receive an email confirmation, your order has not been processed. Please contact Wow Floral Design Studio or by email:
To avoid delays with processing your order, please ensure your credit card number is accurately entered into our secure online ordering system. We will contact you as soon as possible if there are any issues, however please be advised that your order cannot be dispatched until payment has been confirmed.
It is your obligation to enter the correct delivery address details at the time of ordering. If the delivery details you have given are incorrect Wow Floral Design Studio will not refund. Should you wish to send the flowers again it will be at full expense to the customer.
Cancellation of Orders – If you need to cancel your order, money will be refunded ONLY IF notice is received by 24 hours prior to the scheduled delivery date. Cancellations received with less than 24 hours notice will be charged at 50% of the total order value. We are unable to cancel orders that are already prepared and are with our courier for delivery.
Refunds – As each flower is unique, so too, are your special requirements and concerns surrounding your order. For that reason, we ask that you please call us 770 569-4141 to discuss any queries or concerns you may have in relation to your flowers sent or received. A number of resolutions may be available to you and are subject to your particular situation. Note: All refunds for orders placed online or over the telephone are credited back the original credit card on which the order was purchased